Frequently Asked Questions
Mahalo for your interest in Nilma Hunter Creations.
Each piece is uniquely handcrafted for you upon your order. Please allow 2 to 5 days for each piece to be completed.
Shipping
Orders may take 3 to 5 days to process (manufacturing time) and they are shipped via USPS first class mail (3 to 5 days within U.S.) with delivery confirmation, unless otherwise requested, there may be additional charge for other mailing services.
*Nilma Hunter Creations is not responsible for shipping delays and losses.
Returns
Your satisfaction is very important to us, if you are not satisfied with your piece, please return within 30 days of receiving for a store credit.
*shipping charges are non refundable
Warranty & Repairs
All metal work is warranted; don’t hesitate to contact us if an issue comes up. We will either fix or replace your piece.
*Nilma Hunter Creations is not responsible for Stones, Sea Shells, Sea Glass, Coral or Golden Grass that damages upon wear. We could replace them for a small charge.
Lost one earring? Do not worry, send the other to us and we will do our best to recreate one to pair with it, please send us an e-mail to inquire on prices for earring replacement.
Jewelry Care
Store your jewelry in a dry and dark place. Small Ziploc bags work great; you may add a small piece of anti tarnish paper or cloth to help.
Natural skin oils, moisture and environment may tarnish silver; it is advisable to clean your jewelry after long wear with a polishing cloth. Occasionally you may use the process below on pieces that do not have stones, corals or pearls.
Baking soda cleaning process:
Line a glass bowl with aluminum foil, put your silver jewelry (no stones, corals or pearls) inside, put enough baking soda (1 to 2 table spoons) to cover your silver jewelry, poor boiling water and watch the tarnish being removed. You may use a small brush to help, be careful as the water is hot. Repeat process until you are satisfied.
Golden Grass cannot be washed or soaked in water, it is grass, and water will eventually damage the grass.
Gold filled jewelry can be wiped clean.